Shipping policy

All pre-order/made to order pieces are handmade in our studio in Antwerp. It will take 3-4 weeks for a pre-order piece to be ready and shipped.

All pieces from our limited drops collection will be shipped the next working day.

The expected delivery time within Belgium is 2-3 working days and 5-10 working days if the package is sent to another country. Tracking information will be e-mailed to you once your order is shipped.

Please note international deliveries may be subject to import duties and taxes. This is dependent on the customs policy of the destination country and is the responsibility of the recipient.

​Levantine Studio cannot be held accountable for parcels delayed to reasons beyond our control. Should you experience any delays on your shipment once shipped, please contact the courier service that has provided the tracking for your item.

Return policy

As we are a small handmade to order brand, we do not offer refunds for any of our made to order items unless the product is faulty or incorrect. ​These items are handmade especially for you. So please make a considered purchase when placing your order with us and make sure to double check the size guide.

We do offer refunds for limited drop collection orders as these items are pre-made and ready to ship. We have a 14-day return policy for these items, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@levantinestudio.be. Please note that returns will need to be sent to the following address:
Levantine Studio
August Michielsstraat 23
2000 Antwerp
Belgium

Items sent back to us without first requesting a return will not be accepted.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@levantinestudio.be

If you have any questions, do not hesitate to contact us.